Brand: PROWELL

SHIPPING
The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping, Premium ( Partial countries) and a faster Express shipping. The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation. All shipping ways, PO Box address is not acceptable.

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact VLOGSFAN Support ( support@vlogsfan.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to Flashlightgo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1.
Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way),
The estimated time of delivery is usually 3-7 work days depending on the country. Includes detailed tracking and confirmation of delivery.

Option 2.
Premium ( 6-10days, All tax and Duty Paid),
All tax and duty are prepaid to carrier by Flashlightgo before shipping, so you dont need to pay any tax or duty when you get it.

Option 3.
Priority shipping(1-2 Weeks, average 10 days)
If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by Flashlightgo before shipping, so you dont need to pay any tax or duty when you get it.

Learn more,Please click on here.

At Vlogsfan, we want you to be happy with your purchases so we offer a free refund or exchange policy for all unopened and unused items.

Cancellation
We accept order cancellations before the product is shipped or processed. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (If it is not product quality problem, the return shipping fee will be paid by the customer); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the product you received is broken, Please contact our customer service: support@vlogsfan.com. And provide pictures or video of the broken product. Once the condition is confirmed, you will receive a full refund of the price of the broken product.
The refunded amount may be slightly different from your original national currency payment due to Currency Exchange rates varying, Vlogsfan is not responsible for the difference.
There may be a transaction fee deducted by your bank when the order is canceled or refunded fully or partially, Vlogsfan is not responsible for this if your bank charges you any additional fee.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@vlogsfan.com.